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  • Can you drink tap water?

    Of course. Tap water is safe drinking water; in other words, it can be drunk at no risk to your health.

  • If the water in my home suddenly looks, tastes or smells unpleasant, can it be drunk?

    If you find your tap water is suddenly murky, or tastes or smells unpleasant, we recommend you contact our customer services.

  • Is there any need to install devices such as softeners or reverse osmosis filters in the home to improve the quality of my water?

    Tap water is drinkable and meets all legally-established quality standards. There is therefore no need to buy any additional devices to treat this water. What should be pointed out is that if you don’t choose these devices carefully, don’t monitor them regularly and don't maintain them properly, health risks might appear (contamination due to bacteria, excessive demineralization of the water, high sodium concentrations, etc.).

  • What is chlorine?

    Chlorine is the most commonly used water disinfectant in the world, due to its great effectiveness and reliability in removing all kinds of harmful bacteria that may be in the water, supply piping or storage tanks. Chlorine is added to drinking water at the minimum dose to provide a health guarantee (as established in legalisation) that is not harmful to people’s health.

    For this reason the World Health Organization (WHO) recommends it as the most appropriate disinfectant for water.

    Indeed, chlorination of drinking water is one of the most significant advances in public health.

  • Why is chlorination the most widely used disinfectant technique in the world for purifying water?

    Because the method provides the fullest guarantees for disinfecting water up to the consumers’ taps, preventing proliferation of pathogenic agents in tanks and pipes, while its innocuousness at the concentrations used has been fully demonstrated. For this reason the World Health Organization (WHO) recommends it as the most appropriate disinfectant for water.

  • How much chlorine does tap water contain?

    According to Royal Decree 140/2003, transposing European Directive 98/83/EC to state legislation, the concentration of chlorine in drinking water should not exceed the recommended level of 1 mg/l. Although state legislation does not establish a minimum level for free chlorine, many autonomous communities have set the value at 0.2 mg/l in their monitoring plans.

    Bearing in mind that chlorine disappears with residence time in water and temperature, among other factors, levels are controlled throughout the network. Thus, if it drops below the established limit in the pipeline before reaching consumers’ homes, small amounts of chlorine are added from the distribution network (rechlorination) to guarantee the sanitation quality of water.

  • Is it harmful to health?

    WHO states that chlorine is completely harmless to health at the legally established concentrations. The maximum concentrations of chlorine in tap water established by the organisation guarantee there is no risk to health.

    Indeed, chlorination of drinking water is one of the most significant advances in public health, as its lethal effect on bacteria and other microorganisms has helped prevent and eradicate many water-transmitted diseases. The presence of a suitable dose of chlorine after water treatment poses no health risk and protects water from pollutants, while also providing an indicator of adequate disinfection.

  • Why do I notice a taste I don’t like in the water while others don’t?

    Water contains a number of naturally dissolved substances that give it a characteristic flavour. This is natural. These dissolved substances depend mainly on the source of the water (ground, surface or sea water) and the geological composition of the land where the water flows, among other factors.

    We notice the taste when we change from a water we are used to, to one we are not.

  • What causes water hardness?

    As water flows through different types of terrain from its source in rivers or aquifers, it acquires the calcium and magnesium that determine hardness. Thus, the degree of hardness depends on the geological nature of the soil it flows through at its source. Consequently, soil containing limestone generates higher limestone content than granite soil.

  • Is hard water good for your health?

    Hard tap water poses no risk to human health, quite the opposite: the calcium and magnesium in hard water are essential to health.

    A calcium-rich diet is essential for bone tissue growth and maintenance, correct functioning of the cardiovascular system and hormone secretion. Age can produce a loss of bone mass and lead to osteoporosis. This can partly be alleviated by a high calcium intake.

    Water nowadays is a significant source of calcium, when one considers how consumption of dairy products has decreased. Thus, daily consumption of 1 to 1.5 litres of tap water provides 7% to 15% of the daily recommended amount of this nutrient. Calcium also plays an important role in children’s daily nutritional requirements and it is estimated that tap water provides between 15% and 20% of the daily dietary calcium requirements for children and adolescents.

    Magnesium is essential for numerous cell functions and bone mineralisation, transmission of neuromuscular and central nervous system activity and heart function. Consumption of 1 to 1.5 litres of EMATSA tap water provides 5% to 20% of the daily recommended amount of magnesium.

  • How is water hardness measured?

    Water hardness is normally expressed as the calcium carbonate concentration (CaCO3) of water.

    Thus, water is classified in a number of ways based on the degree of hardness. One of the most commonly used systems is the Merck scale:

    0 – 79 mg CaCO3/l…………………………. Very soft water
     80 – 149 mg CaCO3/l……………………  Soft water
    150 – 329 mg CaCO3/l…………………… Semi-hard water
    330 – 549 mg CaCO3/l…………………… Hard water
    Más de 550 mg CaCO3/l……………….. Very hard water

    Water hardness can also be expressed in French degrees (ºfH) or German degrees (ºdH). The equivalence of these units to hardness expressed in mg/l of calcium carbonate is:

    1 ºFH = 10 mg CaCO3/l
    1 ºDH = 17,8 mg CaCO3/l

  • I need to know the water hardness to programme the dishwasher. Where can I find out?

    To find out about the hardness of your water, go to the 'Water quality' section on the website or send a request via the Contact section of the Virtual Office.


  • Is 1.5 litres of water a day enough?

    It’s difficult to establish the exact amount of water that a person should drink a day, as their needs can vary depending upon a number of factors, such as physical activity, the climate, age and gender, amongst others.

    The recommended consumption for healthy adults is 1 ml of water per kilocalorie ingested per day: in other words, between 2 and 3 litres a day.

    Of this amount, between 75 and 80% should be obtained from drinks (mainly water, milk, juices, teas and infusions, broths and soups, etc.), whilst the remaining 20 or 25% should come from solid foods such as fruit and vegetables.

  • Do you know how you should start and end the day?

    When we sleep, we lose water. This is why it is recommendable to drink at least one glass before bed and another on getting up.

  • Why do we need to be properly hydrated?

    When we sweat, our bodies lose water and mineral salts. Ninety-nine per cent of sweat is just water but it also contains minerals such as sodium, potassium, iron and magnesium.

    Proper hydration allows us to restore the water levels our body needs to prevent a number of ailments, such as vomiting, headaches, tiredness, dry skin, etc., which are all symptoms of dehydration.

  • Do you know why you shouldn't wait until you are thirsty to drink water?

    The water our bodies lose every day (more than 2 litres of it) must be replaced as soon as possible to prevent the dehydration process from starting.

    That’s why it’s so important not to wait until you feel thirsty, as this is itself a symptom of dehydration.

  • Should we drink more water if we exercise?

    Drinking half a litre of water two hours before exercising is vital to ensure proper hydration and give the body time to eliminate the excess water drunk.

    Whilst exercising, it’s advisable to drink at regular intervals, to replace all the water you lose when sweating. After exercise, it is important to drink to ensure you recover properly.

  • Is tap water good for an elite athlete?

    Yes, water is good for an elite athlete and indeed anyone who enjoys sport.

  • Can children drink water from the tap?

    Tap water is healthy for both adults and kids. It is important for kids to take compulsory breaks during training or games to drink enough water for hydration purposes.

  • Do the elderly need to drink more?

    It is important for older people to monitor their water consumption as, with age, changes occur to the kidney function and the feeling of thirst decreases significantly.

  • Do you that it is advisable to drink more water if you have the flu or diarrhoea?

    The common cold, the flu and diarrhoea often lead to dehydration, so you need to drink water regularly in such cases.


  • Why is better to have a shower than a bath?

    It’s better to shower; however, every minute we spend in the shower with the water can use up to 10 litres of water.

  • Which plants need the least watering?

    Plants needing the least watering are shrubs, and local and hardy plants. These are just as attractive as other plants but consume less water.

  • What’s the best time for watering the garden?

    First thing in the morning or at evening time, as you’ll make better use of the water, which doesn't evaporate so quickly then.

  • After use, where should I dispose of cooking oil?

    You should remove oil from frying pans using absorbent paper and throw it in the rubbish or, once cold, pour it into a watertight plastic container and take it to a waste collection point for recycling. Don’t pour it down the sink, because oil and water don’t mix and it is very difficult to eliminate it at wastewater treatment plants.

  • Why shouldn't you throw paint away by pouring it down the sink?

    It’s not recommended, because paint is a highly polluting substance. We would advise that you leave it to dry until it is a solid lump and then take it to your local municipal waste collection facility.

  • What about cigarette butts: can I throw them down the toilet?

    Please don’t throw your butts down the toilet: they contain nicotine and tar, substances that dissolve easily in water but are pollutants, even at small concentrations, and are difficult to eliminate during the treatment process. Throw your used cigarettes away with your rubbish, after they are properly extinguished.

  • What else shouldn't I throw away down the toilet?

    Wet wipes, medicines, earbuds, plastic, gauze, sanitary pads and condoms shouldn't be thrown down the toilet because, after they are flushed away, they can block pipes and affect the ability of wastewater to enter treatment plants. We recommend that you put a small bin in the bathroom for this kind of solid waste.


  • Where can I view the rates applicable to my town?

    In the “Tariffs” section you can access specific information on your town. There you can view current rates and possible subsidies available to you.

    In addition, at the foot of your regular bills, you’ll find information on the official bulletins of your province with the publication of rates, so you can view them on the official website.

  • Are any subsidies available if there are more than four of us?

    In the “Subsidies” section you can view possible subsidies based on the number of users in the home. If these rates are applicable, the contract holder or authorised person must present a truthful application, together with the corresponding documentation, as stated on the above web page.

    If you have any doubts, contact us through the customer service channels.

  • I am registered in my town. Are any subsidies applicable?

    Being registered in the town does not entitle you to subsidised rates, but you can view other possible subsidies in the “Subsidies” section. If you have any doubts, please contact us through the customer service channels.

  • What aid or subsidies might I be eligible for?

    In the “Subsidies” section you can view possible aid, cheaper rates and subsidies based on the social situation of the contract holder (pensioner, large family or job seeker’s allowance) approved by your local council.

    If you’d like to receive more information or if you have any queries, please contact us through the customer service channels.

  • What should I do if I receive a supply disconnection notification and I can’t pay my debt?

    Contact us through the customer service channels and we will study your case.

  • Can my supply be cut off for non-payment?

    Unpaid bills for the service are managed in accordance with current legislation, regulations and by-laws. You can view this in the “Service regulations” section.

    If you receive a service disconnection notification and can’t pay your bill, contact us through the customer service channels and we will study your case.

  • How long will it take for my service to be reconnected?

    The service will be reconnected at the latest on the first working day after the reason for the cut in service has been solved.

  • What other reasons might there be for cutting off my supply?

    The supply company can disconnect your supply in the following cases:

    • At your request, due to definitive termination of the supply. You can do this from our Virtual Office or by phoning our customer service hotline.
    • Due to automatic cancellation, as required by the supply company, if the service receiver fails to meet obligations.
    • Some of the main causes of disconnecting the supply are non-payment of bills within the periods established by the supply company, fraud and repeat infringement.

    For more information, see the ‘Service regulations’ section.

     


  • How can I view my bills?

    You can view your bills at any time via the Virtual Office. Remember that you need to register to be able to carry out online transactions. If you haven’t done so already, registration is very simple (see how to register in the Virtual Office).

  • How can I switch to paperless billing?

    You need to be registered in the Private Area. If you haven’t done so yet, register now
    If you have already registered with the office in your Private Area, enter using your user name and password and access the section for activating the paperless billing service. Whenever a bill is issued, you will receive a notification of its availability for direct download.

  • I don’t understand the water bill. What am I paying for exactly?

    Drinking water supply contracts are subject to rates based on current legislation. Generally, the service bill includes water rates, meter maintenance and sewerage, which are generally the property of the service concessionaire in most cases. The bill also includes environmental levies or charges paid to the autonomous community and may also include a waste charge, paid to the municipal government. With regard to the total amount of the bill, generally between 35% and 50% is the water rate, while the rest is made up of taxes (VAT and others).

    The water bill to your home also includes itemised information, so you can see to whom each item is paid, and information on the official bulletins where rates are published for you to check, if you so require.

    If you’d like to receive more information or have any queries, please contact us through the customer service channels.

     

  • Who approves the water tariffs?

    The town council is the body responsible for approving the service tariffs applicable to the municipality, which are authorised by the competent pricing committee. Once approved and authorised, the tariffs are published in the corresponding official gazette.

  • What is the service fee?

    This fee guarantees immediate availability and permanent access to the water service. It is a fixed amount that is calculated from the nominal flow (i.e. the standard amount of water that flows through your meter). If you’d like more information on tariffs and different types of home, visit your supply company’s website.

  • What is the sewer charge?

    The sewer charge is collected by some companies on behalf of local councils. It goes towards the conservation and maintenance of the sewer network.

  • How frequently are water bills issued?

    In general, consumption is invoiced every two to three months, depending on the municipality, after the period has elapsed, in accordance with the service regulations. The first period begins on the date the supply of the service starts.

  • I've received the water bill and been charged at the highest tranche. What does this mean?

    Your water bill includes a fixed fee for the service and a variable fee for consumption. The latter is applied on the basis of consumption tranches to incentivise efficient water use, rewarding more responsible use and penalising excess use by assigning a price per m3, which increases as each tranche is exceeded.

    If you’d like to receive more information or have any queries, please contact us through the customer service channels.

  • My water consumption is zero yet I'm paying a service fee. Why?

    The price of water includes a variable consumption fee and a fixed service fee. The latter is applied to guarantee immediate availability and permanent access to the water service and is a fixed amount for each billing period. It is applied on the basis of meter diameter.

    If you’d like to receive more information or have any queries, please contact us through the customer service channels.

  • I need a duplicate copy of my supply bill. Who should I ask?

    You can do this easily and quickly via our Virtual Office or via our customer service hotline.

  • Who should I call if I don’t have a leak but I think my consumption is higher than normal?

    To rule out a leak of any sort, we recommend you check your indoor installation thoroughly and also the water meter room in the building (generally at the entrance to the building). In this case, except for the installed measuring equipment, the maintenance, conservation and repair of the installation in the event of a fault or leak is the responsibility of the customer or the community of building owners. If you have any doubts on how to check for a possible leak in your indoor installation or building, call our incident report helpline (available 24 h a day, 365 days a year). In addition, if you have checked there is no leak in the indoor or building installation, but your consumption is higher than usual, call our customer service hotline and we’ll do everything possible to help you.


  • How could I pay my bill?

    We offer several payment channels to provide maximum flexibility:

    • Direct debit: the easiest and fastest channel, used by the majority of clients. All you have to do is provide us with your bank account's IBAN number (the 2-letter country code, 2 control digits and another 20 digits) and the signed SEPA document. You can order direct debit payment quickly and easily via the Customer Service Area.
    • The “Bill payment” section of this website: online payment via credit or debit card. You should have the following information available: the CPR code and Emisora, Referencia and Identificación numbers (you will find these four items in Spanish on your bill), along with the amount to be paid, located in the bottom part of the bill with the barcode.
    • Customer Service Hotline
    • By going to one of the collaborating organisations named at the bottom of the bill (post office or banks), you can pay in cash or by card, presenting the document with the bank validation code that we sent you.
    • By going to one of our customer service offices, where you can only pay by credit or debit card. You can also request a payment document so you can pay in cash at one of our collaborating organisations.
  • Do I have to be a customer of "la Caixa" to pay my bills using ServiCaixa?

    No, it is not necessary to be a customer of this bank or user of the CaixaBank Línea Abierta online banking service. Remember, you can also make the payment via our collaborating organisations, the Virtual Office, the CaixaBank online payments page or by credit card (Visa/Mastercard) or debit card.

  • Does my bank card have to be issued by "la Caixa" for me to make online payments?

    No, the card does not have to have been issued by this bank. You just need to have an active credit card (Visa/Mastercard) or debit card.

  • Does online payment cost me anything?

    No. Online payments have no additional cost.


  • He comprado mi primera vivienda. ¿Tengo que dar de alta el agua?

    Sí, tienes que darla de alta y puedes realizarlo a través de cualquiera de los canales de contacto que tenemos a tu disposición aportando la siguiente documentación:

    • DNI o CIF o NIE
    • Cédula de habitabilidad o calificación definitiva, que es el documento que acredita que una vivienda cumple las condiciones mínimas de habitabilidad que prevé la normativa vigente. Consulta aquí en qué Comunidades Autónomas es imprescindible y en qué casos.
    • Escritura de propiedad, contrato privado de compra o contrato de arrendamiento para acreditar que eres el inquilino o propietario de esa vivienda.
    • Boletín A-5 de instalador, sellado por la Consejería de Industria
    • Datos de domiciliación bancaria (IBAN) y Mandato SEPA del titular de la cuenta en el caso en que quieras domiciliar el recibo.
  • Tengo un local o empresa. ¿Qué documentación necesito par dar de alta un suministro?

    Como norma general necesitarás la documentación siguiente:

    • Contrato de alquiler, escritura de propiedad u opción de compra, o certificado de compra o alquiler expedido por el propietario o administrador del inmueble.
    • Escritura de poder otorgada por la empresa o entidad titular del suministro al solicitante de la contratación.
    • Copia del NIF/NIE del apoderado. Si el solicitante no es la persona apoderada, junto con la escritura de poderes también es necesario aportar una carta de autorización cumplimentada y firmada por el apoderado de la sociedad, para poder contratar en nombre y representación de una sociedad o empresa.
    • NIF/NIE del solicitante. Epígrafe del impuesto sobre actividades económicas.
    • Datos de domiciliación bancaria (IBAN) y Mandato SEPA del titular de la cuenta en el caso en que quieras domiciliar el recibo.
  • ¿En qué consiste el importe del contrato de suministro de agua?

    El contrato de suministro incluye los derechos de suministro que se abonan una sola vez en la firma del contrato. En el momento de realizar el contrato, se determina el caudal que se debe contratar según las características de la vivienda.

  • ¿Cuánto tiempo tardaré en tener agua después de hacer el alta de suministro?

    Tras hacer la contratación, si tu vivienda o local tiene conexión de agua y sólo hay que colocar el contador, tendrás agua en un máximo de 3 días hábiles.

  • ¿Qué tengo que hacer para cambiar el titular del servicio?

    En el caso de que se trate de una vivienda hay que presentar:

    • DNI o CIF o NIE
    • Datos de domiciliación bancaria (IBAN) y Mandato SEPA del titular de la cuenta en el caso en que quieras domiciliar el recibo.
    • Escritura de propiedad, contrato privado de compra o contrato de arrendamiento para acreditar que eres el inquilino o propietario de esa vivienda/local.
    • Lectura del contador

    Si se trata de un local comercial o industria se presentaría además lo siguiente:

    • Licencia de apertura (La presentación de este documento presupone el haber obtenido el requisito previo de declaración o calificación ambiental, art. 10, 11 y 12 ley 1/95 de Protección del Medio Ambiente de fecha 8 de marzo de 1996 B.O.R.M. 3.495)
    • Último recibo pagado o alta en el IAE
  • Me he mudado de domicilio. ¿Tengo que realizar una nueva alta o puedo subrogarme al contrato que había anteriormente en mi nueva vivienda?

    En el caso de mudanzas, o cuando una vivienda es ocupada por una persona distinta a la que firmó el contrato de suministro, es necesario realizar un cambio de titularidad o un nuevo contrato. Una subrogación es una gestión que puede formalizarse por fallecimiento, separación de bienes y/o fusión de empresas. Supone una subrogación directa de los todos los derechos y obligaciones del anterior contrato de suministro y no supone coste alguno.

  • ¿Debo permitir la entrada a mi domicilio del personal de la empresa suministradora?

    Sí. Los solicitantes de un suministro deben permitir a la entidad suministradora la colocación de los elementos necesarios, así como permitir la entrada al personal autorizado y acreditado por la entidad, con el fin de poder realizar todas las comprobaciones relacionadas con el suministro.

  • ¿Quién se encarga de la conexión y desconexión de los contadores?

    La conexión y desconexión del contador o aparato de medida la lleva a cabo la entidad suministradora, que podrá precintar la instalación y es la única autorizada para desprecintarla.

  • ¿Dónde se coloca la batería de contadores?

    Las baterías de contadores divisionarios se instalan en los locales o armarios destinados exclusivamente a tal efecto. Los armarios deben estar situados en la zona de uso común de la planta baja del inmueble y deben contar con acceso directo desde la entrada. Se instala una válvula de retención en el origen de cada montante y en su punto de conexión con la batería de contadores divisionarios para impedir retornos de agua a la red de distribución.

  • ¿Qué tipos de contadores o equipos de medición hay?

    Como norma general y para los inmuebles con acceso directo a la calle, el cálculo y control de consumos se efectuará mediante: Batería de contadores: cuando hay más de una vivienda o local, es obligatorio instalar un contador para cada uno, aparte de los necesarios para los servicios comunes. Contador único o general: cuando el inmueble o finca sólo tiene una vivienda o local, en suministros provisionales para obras y en polígonos en proceso de ejecución de obras, mientras no se reciban las redes de distribución interior.

  • ¿Tengo que solicitar o notificar a la entidad suministradora un aumento de caudal contratado?

    Sí. Los clientes deben utilizar el agua suministrada en la forma y para el uso contratado. Por lo tanto, tienes que solicitar a la entidad suministradora la autorización pertinente para cualquier modificación de las instalaciones que implique un aumento en los caudales contratados de suministro, o cualquier modificación en el número de receptores.

  • Soy promotor de viviendas. ¿Puedo solicitar una acometida de agua o alcantarillado?

    Para solicitar una acometida de agua o alcantarillado, o si lo deseas, un informe previo para la licencia de obras, necesitas presentar la siguiente documentación (Estas solicitudes incluyen también un presupuesto):

    • DNI, CIF O NIF
    • Plano de situación de la finca
    • Planos de instalación de Fontanería y Desagües (para solicitudes de más de una vivienda)
  • ¿Cómo puedo dar de baja el servicio de agua?

    Puedes hacerlo a través de nuestros canales de atención presentando la siguiente documentación:

    • DNI o NIF
    • Lectura del Contador
    • Cuando no coincidan peticionario y titular, necesitaremos además copia del DNI o documento acreditativo similar del peticionario y una “declaración de autorización” firmada por el mismo. Puedes realizar una baja mediante solicitud escrita.
  • ¿Qué debo hacer para comprobar si tengo un escape o fuga en casa?

    A continuación, te indicamos los pasos que debes seguir: En primer lugar, debes localizar tu contador de agua. Entra en el cuarto de contadores de la finca. En la batería de contadores hay un plano donde podrás encontrar la ubicación de tu contador. Seguidamente, comprueba que el contador funciona correctamente. Para ello, deja un grifo abierto en tu casa o en tu local. La aguja roja de la esfera grande o la última cifra roja del contador (si es electrónico) debe moverse en sentido ascendente. Manteniendo el grifo abierto, cierra la llave de paso del contador y comprueba que éste no registre ningún movimiento. Para terminar, vuelve a abrir la llave de paso y cierra todos los grifos de casa durante una hora aproximadamente. Observa si el contador ha registrado consumo de agua. Si es así, es muy posible que haya un escape en la instalación, ya que el contador sólo registra consumo si pasa agua por él.

  • ¿A quién debo llamar si tengo un escape de agua?

    Si tienes un escape, debes ponerte en contacto con un fontanero o empresa especializada o bien comprobar si tu seguro de hogar cubre este tipo de reparaciones. Te recordamos que la conservación y la reparación de cualquier avería en las instalaciones interiores es responsabilidad del usuario, como establece el Reglamento del Servicio de Agua .

  • ¿A quién debo llamar si mi desagüe o el de la comunidad tienen una avería u obstrucción antes de llegar a la conducción del alcantarillado general de la calle?

    Cuando la acometida del alcantarillado está obstruida o averiada, ya sea en la instalación interior o en la canalización del alcantarillado, el responsable es el propietario de la finca o vivienda que la utiliza. Es necesario evacuar las aguas sucias a la red general de vertidos o al alcantarillado municipal. Debes ponerte en contacto con una empresa privada para desatascar las canalizaciones de vertido de residuos.

  • No tengo agua en casa. ¿Qué hago?

    En primer lugar, averigua si la falta de agua afecta a todos los puntos de agua de tu casa. Si es así, contacta con algún vecino para saber si la incidencia es general. Si los vecinos no están afectados, comprueba que la llave de paso interior de tu casa esté completamente abierta. A continuación, verifica que el contador o el equipo de medición tenga las dos llaves de paso abiertas (es decir, giradas completamente a la izquierda). Recuerda que para localizar tu contador de agua tienes que entrar con la llave universal en el cuarto de contadores, que generalmente está en el portal o en el vestíbulo de la finca. En la batería de contadores hay un plano donde podrás encontrar la ubicación de tu contador. Si después de haber hecho estas comprobaciones sigues sin agua, llámanos a nuestro teléfono de averías y haremos todo lo posible para ayudarte.

  • Han reparado recientemente una avería de agua en la calle y ahora no tengo presión suficiente en casa. ¿Qué hago?

    En ocasiones, mientras se produce un escape o durante su reparación, es posible que la misma presión del agua pueda arrastrar pequeñas partículas de arena de las tuberías generales y también de las particulares de la finca. Por suerte, no se trata de nada grave. En la mayoría de los casos, transcurridos unos minutos tras la reparación de la avería exterior debería restablecerse la normalidad en el suministro, recuperando la presión habitual. No obstante, si sigues sin la presión habitual, llámanos a nuestro teléfono de averías y haremos todo lo posible para ayudarte.

  • No tengo presión de agua en casa. ¿Qué hago?

    Comprueba que la llave de paso interior de tu casa esté completamente abierta. Si tienes instalado algún aparato reductor de presión, comprueba que funcione correctamente. A continuación, verifica que el contador o el equipo de medición tenga las dos llaves de paso abiertas (es decir, giradas completamente a la izquierda). Recuerda que para localizar tu contador de agua tienes que entrar con la llave universal en el cuarto de contadores, que generalmente está en el portal o en el vestíbulo de la finca. En la batería de contadores hay un plano donde podrás encontrar la ubicación de tu contador. Si después de haber hecho estas comprobaciones sigues sin presión, llámanos a nuestro teléfono de averías y haremos todo lo posible para ayudarte.

  • No tengo presión en el agua caliente de mi casa. ¿Qué hago?

    Recuerda que la empresa de agua sólo te suministra agua corriente a través de la red de distribución general. Es decir, se trata de agua fría. Abre cualquier grifo de casa y comprueba que el agua fría tenga la presión habitual. Si no es así, revisa la llave de paso interior, y que el contador o el equipo de medición tenga las dos llaves de paso abiertas (es decir, giradas completamente a la izquierda). Recuerda que para localizar tu contador de agua tienes que entrar con la llave universal en el cuarto de contadores, que generalmente está en el portal o en el vestíbulo de la finca. En la batería de contadores hay un plano donde podrás encontrar la ubicación de tu contador. Si aun así sigues sin tener presión en el agua caliente, contacta con un fontanero o con tu seguro del hogar para que verifiquen la instalación y el circuito del agua caliente.

  • ¿Qué necesito para registrarme en el área de clientes?

    Tienes que ser titular de algún contrato de suministro de agua de nuestra compañía e introducir en el formulario los datos personales que se te solicitan y que nos diste como cliente, incluyendo el número de contrato, el DNI o NIE y el importe de la última factura.

    Deberás introducir un nombre de usuario y una contraseña que puedas recordar fácilmente y un mail donde podamos enviarte las comunicaciones.

    A partir de entonces entrarás en la parte privada y podrás realizar las gestiones que necesites con nosotros.